A brief note to say how pleased we are with our new bathroom. You have done a great job, working to a very high standard in the minimum of time and on budget. We could not have asked for a better result from you and your small team of guys. Just as important to us was your approach to the job. You kept us informed at every stage and always managed to stay cheerful; whenever I threw a potential spanner in the works by way of alterations or additions.